We open, review, and process mail every day. Once your documents have been processed, we change your application status to “Partial Documents Received” or “Complete Documents Received.” Please allow three business days for us to process your mail.
Please check your user portal for status updates.
If your status is “Complete Documents Received, ” we will update your user portal to let you know that we have received, reviewed, and processed your documents and the approximate turnaround time for you to receive your report.
If your status is “Partial Documents Received,” we will update your user portal to let you know that we still need additional documents before we can begin your evaluation.